Shipping & Returns
We want to make getting your handmade driftwood and coastal art as simple as possible. No hidden fees, no slow overseas shipping - just beautiful ocean-inspired decor sent straight from our U.S. warehouse to your door.
Shipping Policy
Processing Time We pack and ship your art order within 1-2 business days. You will receive a tracking number the moment your box leaves our warehouse.
Delivery Time & Rates
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Delivery Time: 3-4 business days via Standard Ground Shipping.
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Orders over $75: Free Shipping
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Orders under $75: $9.99 Flat Rate
Shipping Restrictions We currently ship to addresses within the United States. Please note that we do not ship to P.O. Boxes due to size and carrier restrictions for our custom-packaged art pieces. A physical street address is required at checkout.
Cancellations Because our team packs and ships orders quickly to get your coastal decor to you fast, there is a very short window to change or cancel an order. If you need to cancel, please email us at support@driftyfish.com right away. Once an order leaves our loading dock, it cannot be canceled and must be handled as a standard return.
Returns & Refunds
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Natural Variations & Character Because each of our pieces is individually handcrafted from real reclaimed driftwood, you will find unique wood grains, knots, and minor surface imperfections. These distinct characteristics are entirely intentional - they are the marks that give your piece its authentic, rustic charm and coastal character, and are not considered product defects.
Eligibility Requirements To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
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Please contact us at support@driftyfish.com with your order number and full name to receive your return authorization.
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If your return is accepted, we’ll send you an email with your return confirmation number. Items sent back to us without first requesting a return will not be accepted.
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Return Shipping: Customers are responsible for return shipping costs. However, if the return is due to an error on our part (such as receiving the wrong item) or because the item arrived damaged or defective, we will cover the return shipping costs.
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Pack your item securely. All returns must have your order number clearly written directly on the outside shipping label or shipping box. Please do not write on the original product box or gift packaging.
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Send your return to the following address:
Rudderr Fulfillment
706 Performance Rd.
Mooresville, Charlotte, NC 28115
You can always contact us for any return questions at support@driftyfish.com.
Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items Unfortunately, we cannot accept returns on "Final Sale" items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refund Timeline We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@driftyfish.com.